Your questions answered on our new ticketing platform and Aggborough Wall
By KHFC Online - 12/06/2020
Posted 4 weeks ago
Our announcements this week about the club’s new ticketing platform and fundraiser, were greeted with a very positive response on the whole, but we’re conscious some supporters had questions so we put them to our Commercial Manager, Paul Biggerstaff, to answer them and tell us a bit more.
Ticketing & Retail Platform [Details]
Q: Why has the club decided to do this?
A: There are a number of reasons, the obvious one being the need to limit contact wherever possible due to Covid-19. However, it is something we would’ve introduced anyway as part of our digital strategy. The system will provide far greater business intelligence enabling us to make more informed decisions and ensure we operate as efficiently as possible, not only profitability-wise but in terms of customer service and also our ability to better communicate with our fanbase.
Q: What if supporters don’t have access to a printer?
A: In addition to being printed, e-tickets can be shown & scanned directly from smartphones. If supporters don’t have a smartphone we can print for them to collect in advance of the match, or they can purchase in person at the Ticket Office in advance or on the day
Q: Does this mean there won’t be any turnstile operators?
A: No, we will still have turnstile operators but they will no longer be handling cash from supporters or selling tickets which should considerably speed up ground entry at the turnstiles
Q: Won’t charging £2 more for tickets bought on the day put off the casual supporter who makes a last minute decision to attend?
A: They will only pay more if they purchase at the ground, tickets will remain on sale online until kick off so if they decide on the day they’d like to attend they can purchase from the portal at the cheaper price and either print their e-ticket at home or show it on their smartphone
Q: What’s to stop people printing more than one copy of their e-ticket?
A: Only the first scan of the QR code on the e-ticket will permit entry at the turnstile and any further scans will be denied entry as duplicates
Q: When I buy my season ticket will I have to show it on a smartphone?
A: No, supporters will be able to purchase their season ticket online but a seasonal swipe card will be posted to all season ticket holders which will be valid to be scanned at the turnstiles for all home league fixtures, this will replace the previous style of voucher booklet. We will be contacting all 2019-20 season ticket holders by post in the next few weeks with a new season ticket brochure outlining the season ahead and that will include an application form which they can use if they don’t wish to purchase online.
Aggborough Wall Fundraiser [Details]
Q: How do I buy a tile for the Aggborough Wall?
A: Currently all sales are online via the new portable, however once we reopean at Aggborough supporters will also be able to purchase over the phone or in person.
Q: What do I do if I have trouble purchasing online?
A: Drop us an email at firstname.lastname@example.org and we will help to rectify the problem and enable you to purchase your tile.
Q: Are their restrictions to what I can have on my tile?
A: In terms of content supporters can have 2 lines of text with a maximum of 16 characters per line (characters include punctuation i.e. full stops & spaces), whilst we reserve the right to refuse & refund orders we deem to be unacceptable such as foul language or abusive messages
Q: When do I get to visit to see my tile and have a look behind the scenes?
A: Once the tiles have been delivered and the wall is ready, we will contact all purchasers to let them know that their tile is in place and that they can arrange a non-match day visit.
This article is about: Commercial